Most Banks offer their customers a simple to use, telephone banking system. As with all delivery channels, Telephone Banking requires up to the second information so that the customers do not go into a panic as they are given different balances, or account status information when they use the various access points into the Bank. For this reason, we have built a fully integrated Telephone Banking Solution which uses the same database as our Internet, Branch and Mobile Banking Solutions – this way, if the customer performs a transaction in one place, they can immediately see the effect whether they call the Bank, check via the Bank’s Internet Banking Service, or send an SMS.

tele8 is designed to be a low cost and simple to deploy comprehensive Telephone Banking Solution which can be deployed centrally, or can be distributed around the branch network to help customers avoid long distance calls (in countries where free-phone numbers are not available).

Personalizing tele8 is simple – allowing the Bank to choose the voice that they would like to represent the Bank, and allowing them to select which menu functions should be made available to the customers.

tele8 can also act as a point-of-first-connection to the Bank’s call centre, handling the customer identification/authentication and enabling the customer to do certain transactions or enquiries before selecting the option to talk to a Bank Service Representative.

INNOV8 – A Robust and scalable architecture complimented by “Best of Breed” delivery channels.