Our project and customer services teams comprise of highly skilled and experienced professionals with extensive experience in the Retail Banking industry. In addition to our INNOV8 suite of Banking Products, T8 can provide a range of value added Professional Services as follows:

Customer Support
Our Customer Support Centres and Product Support Centres operate extended business-time coverage, providing optimum support to our valued customer base wherever they may be around the world

Implementation/Integration Services
As with any enterprise wide, or mission critical application, the correct implementation of our products is key to achieving the greatest result. T8 along with our distribution partners can provide a whole range of services relating to the deployment of our products. These services include Project/Program Management, User training, “Train the Trainer” type training, technical integration with other systems, configuration management, data conversion from previous systems, and a wide array of other consulting and technical services

Program & Project Management
Whether you are implementing an INNOV8 component, a system which is connected to INNOV8, or a totally separate system, T8 would be happy to offer Program or Project Management services.

Product Consultancy
With any significant system it is common for users to get used to certain ways of working, and to avoid doing things which they have not done before – so many useful system features don’t actually get used as the developers had intended. With this in mind, T8 offers a range of Product Consultancy sessions designed to help our customers get the most out of our systems.

Training
T8 provides a comprehensive range of education and training services on the configuration, functionality, administration, operation and deployment of our systems. We have standard training courses for new banks installing the system for the first time, but can also offer bespoke training courses, refresher courses, or training for new staff of the Bank.

Validation & Conformance Testing
Being a Software Solutions company we understand the effect when an end user finds a software bug. Even handpicked staff from a Bank’s user teams cannot fully understand why a computer program may not work the way it says it should in the user manual, and so they lose faith in the system. T8 offers a range of testing services using their “Factory Test” facilities in Bangalore. Whether it is a system developed by the Bank, or by a 3rd party, T8 can help you to test it to destruction prior to handing it over to your users. Our testers follow a very rigorous regime of building test plans, test scripts, compliance guidelines and test data before they start. As well as finding well hidden bugs, they can also help you to handle performance tuning, scalability tests and compatibility with other applications

Strategic/Business Consultancy
Whether you are trying to understand the future direction of Technology in Banking, trying to understand why your IT costs are higher than your competitors, or trying to select a Banking system which will support your expansion plans going forward, T8 can help. We have a team of experienced Consultants who can offer valuable recommendations and assistance in any area of Technology Banking

Bespoke Systems Development
Although our primary focus is on the continued development and deployment of our own range of Software Products, T8 is also available to take on cost effective bespoke development in any area of Banking/Financial Services. Our recruitment team and our development facilities are designed to scale, and therefore we can rapidly build up significant teams for larger scale development projects – and we perform all Bespoke work to the same exacting standard as we do for our own products.

Flexible Resourcing
To help you overcome the ups and downs of resourcing, T8 offers a flexible IT resourcing service. So rather than recruit full time staff for your projects, why not use T8 supplied resources for the required project. We can offer a whole range of technical staff (software engineers, system designers, testers), Project staff, Technical Writers, Operations people, Network Administrators, Database Administrators and more..

Technical Writing
T8’s highly skilled technical writing team offer a range of services including: Authoring of procedural manuals, System User Manuals, Online Help Text. We have a good mix of Technical People who specialized in writing, and creative writers who understand Retail Banking.